My Princess Diary

U600

my new samsung hdp U600...........
first day i used so so so not used to it.......its so different from the samsung D500C......so i took awhile to get used to it.........

then i realised a problem........smses comes in but it doesn't reflect the NAMES!!!!!!! no names how the hell would i know who send..........WTF!!! head pain.......so i took the time and scrolled thru my contact list and viola!! i knew who send me smses......but tts very troublesome rite? and its so RIDICULOUS!!!!!

so i complained to dear and he being a smart alec as usual, solved the problem for me........add +65 in front of all the numbers and VOILA!! smses with sender's names will appeared in the inbox........and then another problem arises.......bloody hell, one after another, i got sick of the phone already, and dear readily said he is willing to "adopt" my new hdp if i am really ready to discard it..........and oh yes, and the problem is now with a +65 in front of all the numbers, incoming calls no reflect the caller's name............argh.........this is driving me mad and crazy.......never before have i ever encountered such problems with my previous hdp...........be it nokia, motorola, ericsson ( tt time sony have not bought ericsson over) and latest is samsung.......what is happening!!!!!!!

dun tell me tt i need to save the numbers two time for one contact.......one with +65 and the other just the normal 9.......but its stupiak rite?? and it will used up my memory space be it in the phone or sim card......and why i need 2 same numbers for one contact........argh...........really getting on my nerves =((

so no choice, i send it for "repair" today......went down to the samsung customer service centre and was told " OH, ITS THE PROGRAMME FAULT. JUST NEED TO UPDATE THE SOFTWARE AND PROBLEM WILL BE SOLVED." then since they knew of it, then why dun they just update the software before selling the phone.......or informed the buyer tt the software needs to be upgraded........afraid tt no one will want to buy the phone if they think its troublsome to update the software......dun worry lor, consumers beside gg for cheap stuff, they also want the stuff to be economical, worth the price, size, function, the look, the brand...... so they will still buy your stuff if its really good........but if u scare ppl will find it troublesome to bring it down to the service centre for upgrading of software then UPGRADE IT FIRST........do u know how inconvenient it is for me when i dun know who send me smses and later part who is calling.......sigh =(( u must be wondering, "well, u should at least knows some of the impt or frequently used numbers rite? so whats the fuss?" well, i tell u " THE FUSS IS BECOZ U HAVE A FUNCTION CALLED CALLER ID.......and if u cannot at first glance knows who calling u, then why have tt service................"

and what if the person is so busy tt she/he has not time to go to the service centre and upgrade the software, the phone will just be discarded away and buy a new phone but this time, definitely not a samsung liao.........then u lose a customer FOREVER dude..........not trying to scare u........or imagine, the person is so angry and displeased tt she/he is made to go thru so many days of agony and then the time , money wasted to go to service centre and get it upgraded ( i waited for 3 hrs to get my hdp upgraded lor)......he/she will write letter to the ceo and complained and then........i dun know who or which dept will kana lor, but definitely i am sure that unsatisfied customer will need to be compensated with a voucher or perhaps a new phone.......if not u again will lose a customer and u know lor, by word of mouth, sooner or later everybody will knows and tts it.......sales will drop and who to blame.........think u know, i know lor....... so prevention is better than cure.........

anyway, to keep a long story short, i got my problem solved.......me a happy and satisfied customer........... =)) but it was only after a week of "torture" and "painful" experience........

posted by yee2 @ Saturday, September 01, 2007